Shipping Information

How long will it take for your order to arrive? 
We know you want your goodies, pronto! So we endeavor to get them to you ASAP.
This is a two part process:
1. Processing and packing time:
Although we are usually much quicker, we aim to get all items parceled and sent to you within 5 working days.
During peak times, such as new collection launches or if we’re waiting on a back order from a supplier to complete your order this can be longer. If there looks like a rare delay beyond 7 working days, we will notify you.

2. Shipping Time:
We are based in Byron Bay, Australia. Total Postal time will depend on your location. Allow extra time for Seasonal events such as Christmas.

  • Within Australia allow 4 to 7 working days for shipping.  
    If you are in NSW or Q then allow 3-4 business days.  However Vic ,SA, NT and WA can take a few days more.
  • For international orders you may need to allow up to 4 -6 weeks at the moment*, depending on your postal system.

COVID-19*

Shipping times within Australia are for the most part unaffected, however international parcels are now experiencing an average of a 3-4 week delay on the delivery times we're all used to.  However, delivery times can vary and it's not possible to send to some countries so please check with AustPost for the most recent information before placing your order.

I have been in touch with AustPost regarding parcels that are transferred to cargo vessels and they told me it generally takes 30 days+  to reach the intended port.  Once there the parcels are unloaded and are only scanned as arrived when they are dispatched into the domestic postal service for final delivery - so this means that in many cases, if there are delays in the destination port that parcels can be in the country but unscanned. 
Unfortunately COVID has knocked the world for a bit of a six so things are taking longer to arrive but they do work their way though the system eventually - but I wish it wasn’t the case and parcels were traveling at normal speeds.
I hope this is of help,
Angus


Please note:

  • All items are sent in one parcel. If an item is waiting on restock, your parcel will be held back until we can send the whole order at once.
  • We can not take responsibility for parcels that go missing if the address provided to us is wrong. If the parcel is returned, we can resend it, with the correct details, but we will have to pass on the postage charges to you. Thank you for your understanding.
  • Once you have placed your order, we cannot add to the same order, or change items as it slows down processing. Our apologies in advance.

MORE DETAILS:

Australia Shipping:

  • We always send parcels within Australia as 'Registered Post'.  
    Someone needs to sign for the parcel.
  • If there is no-one home, the Post Office will hold your parcel for collection.
  • It is no longer Australia Post's policy to leave a 'Missed Delivery' card... Some Posties leave them, others don't.
  • Australia Post will email you a tracking number and the website where you can check on your parcels progress after it leaves us.
  • Once a week we update this store's internal postal status system. Your parcel may be listed as 'Awaiting fulfilment' for a week after it is actually sent.
  • We do have a free Shipping offer - see the graphic above or details below.

International Shipping

  • Please allow time for your goods to travel from Australia... its a long journey! Generally delivery takes 2 - 4 weeks.
  • We send with Australia Post and they will email you a tracking number. This system may have international limitations, depending on the level of co-operation with the postal system in your country.
  • Australia Post are unable to provide tracking updates once the parcel leaves Australia - I recommend either using your national carrier e.g. www.usps.com if your in America or there are a number of tracking options such as https://www.parcelmonitor.com/ or www.internationalparceltracking.com
  • It is vital that you follow up on a parcel as soon as you can with your Postal Service if you feel it's taking a long time.  Post Offices will keep a parcel for a week or so but unclaimed parcels are returned to us back in Australia.
  • We do have a free Shipping offer - see the graphic above or details below.

A Love Note about International Postage

  • We ship all around the world on a daily basis.
  • International postage is expensive - we agree! But just remember to convert from your currency to AUD ( all of our store is in Aussie dollars) That can make a HUGE difference and what we offer can becomes a bargain especially if you are in the USA, Europe or the UK at the moment! 
  • We do have a free Shipping offer - see the graphic above or details below.
  • Our postage rates are quoted directly by Australia Post and we charge what we are charged. 
  • If shipping is less than quoted by the online robot, we will credit your Paypal account the difference.
  • Of course this doesn't affect Workshops as there is no shipping on those.
  • Customs Duty may apply in some countries, which you are responsible for,  so please see if they apply to you before you complete your order - it may be worth buying physical products and online workshops separately.

What Happens if a parcel is undelivered?

If there is an attempted delivery the Post Office will generally hold the parcel for a period of time so that you have the opportunity to collect it.  However, if the parcel isn't collected then the parcels are returned back to us in Byron Bay, Australia.  Once the parcel is back with us we will contact you and let you know of it's return. 

To send the parcel again we will need to recharge the shipping cost or if it was free delivery within Australia or from outside of Australia then the standard shipping rate will apply before the parcel can be resent.  If you no longer want the parcel then once I have had it returned, I will refund the contents but we are not able to refund our original shipping cost (in the case of an order receiving free Shipping on the outward journey we will have to withhold the actual shipping cost we incurred when sending the order).

If delivery confirmation is received and you believe your parcel was stolen from an unsecure area please contact your local authorities to report the theft.
We cannot be held accountable for items that are confirmed as delivered to your nominated address, and have subsequently gone missing.

FREE SHIPPING OFFER!

  • Fill your cart up with at least $175 US /$250 AU/ £130/ 155€ etc  of Jane Davenport Art Supplies to get fabulous free domestic & international shipping! 
  • This offer is for Jane Davenport brand art supplies (the loveliest!).
  • $250 AUD = aprox $175 US (fluctuates according to currency markets).
  • Some heavier items don’t count towards the free shipping minimum (eg: diecutter, books journals) and are noted on the product’s page.
  • Customs fees and local duties due in your country are not included.
  • Workshops are not included in this offer.
  • ‘Free Shipping Offer’ may not include insurance or trackable options. You can select those at checkout if you prefer.
  • This offer is for a limited time and subject to changes in currency.
  • Offer available only on at janedavenport.com


for more questions please use the Help ticket system so we can assist!

cheers,

Angus

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