Not getting your password reset email? It's a Hotmail issue! - But we can help
Hotmail is giving us all a headache!
It’s spam filter is just not letting all emails from the new site through.
If you could please add: firstname.lastname@example.org to your safe senders list in your email application
Then try the password process again - the reset email should be able to get through.
Instructions on adding us to safe senders is here:
Thank you so much for your patience,