As a general rule, we collect as little information as possible, and the information collected is to service delivery of purchases and management of your own account on this site.
You have full access to this information from your profile.
We do not sell, buy or share any personal information.
The following information is legally required;
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Our Company is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed. Personal information is, generally speaking, information or an opinion relating to an identified, or reasonably identifiable, individual.
This policy explains the types of personal information that we may collect and hold, how that information is used and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about this information.
Why do we collect personal information?
We collect minimal personal information about our customers to understand and meet their needs, to conduct our activities and meet legal obligations.
What personal information do we collect?
The types of personal information we may collect include contact information (such as your name, address, email address, and telephone number) and your newsletter preferences.
We may also collect statistical information about visitors to our website using anonymous web analytics by Google Analytics. These services use Cookies to assist us in understanding how visitors access and utilise our site. Generally this information cannot be used to identify particular individuals. However, in some circumstances it may include a visitor's internet protocol (IP) address, which could be linked to an individual as legally required.
How we might use and disclose your personal information?
We use your personal information for the disclosed primary purpose of collection, or for reasonably expected secondary purposes which are related to the primary purpose, or for purposes to which you have consented, and in other circumstances authorised by the Privacy Act.
Generally, we may use and disclose your personal information for a range of purposes, including to:
- provide you with our products or services that you have requested or purchased;
- respond to your queries or feedback;
- provide you with any communications or publications in which we think you might be interested, or which you have requested;
- let you know about developments in our procedures, products, services, activities and programs that might be useful to you;
- facilitate your participation in forums, social events and educational events;
Absolutely no disclosure of personal information to other parties
We do not sell or license your personal information to third parties.
Security and management of personal information
We will take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. The ways we do this include:
- limiting physical access to our premises;
- limiting access to the information
- requiring any third party providers, such as Mail Chimp who manage our Newsletter subscriptions, to have acceptable security measures to keep personal information secure; and
- putting in place physical, electronic, and procedural safeguards in line with industry standards.
If we no longer require your personal information and are not legally required to retain it, we will take reasonable steps to destroy or permanently de-identify the personal information.
Links from our website to other websites
Our website may contain links to third party websites. We do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites.
Accessing the information we hold about you
Under the APPs, you may be able to obtain a copy of the personal information that we hold about you. The APPs provide some exceptions to your rights in this regard. To make a request to access this information, please contact us in writing. We will require you to verify your identity and specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
Updating your personal information
We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. You can access your Account information on this website, and access your newsletter subscription from the links at the bottom of each newsletter email we send out.
This Privacy Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The current version of this Privacy Policy is available at: www.standards.org.au.
Complaints
If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au) (which is the regulator responsible for privacy in Australia).
We will deal with complaints as follows:
Step 1: let us know
- If you would like to make a complaint, you should let us know via this help desk
Step 2: investigation of complaint
- Your complaint will be investigated .
- A response to your complaint will be provided in writing within a reasonable period.
Step 3: contact OAIC
- We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:
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Office of the Australian Information Commissioner (OAIC) |
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Complaints must be made in writing. |
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1300 363 992 |
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Director of Compliance
Office of the Australian
Information Commissioner
GPO Box 5218
Sydney NSW 2001 |
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www.oaic.gov.au |
Contact us
Any complaints or correspondence in relation to this Privacy Policy should be sent to our Privacy Officer via this help desk.
