Returns Policy
We want you to be delighted with every art supply you purchase from us. If something isn’t quite right, we’re here to help! Below is our returns policy to ensure a fair and smooth process for everyone.
Eligibility for Returns
- Returns can only be accepted on unused and undamaged items within 10 days of receiving your order.
- To initiate a return, please contact our customer service team with your order details.
Non-Returnable Items
- We cannot accept returns on items that have been opened and used, as they cannot be resold.
- Returns outside of the 10-day window are not eligible for a refund or exchange. For assistance with such issues, please contact our customer service team on receipt of goods.
- We are unable to accept returns for items not purchased from this online store. If you have any issues, please contact the store you purchased from directly. We can assist with product advice, but not with returns to third parties.
- In the case of products made under licence with third parties ( American Crafts, Spellbinders, Creative Expressions, Cosmic Shimmer, Art Foamies, Gelli Plate, Kando Art), please contact the manufacturer’s help desk directly. They will offer the quickest path to assistance.
Troubleshooting and Lifetime Support
We stand by the quality of our products and offer troubleshooting and advice for their lifetime. If you have queries on usage, even long after your purchase, we’re happy to provide guidance and tips to help you make the most of your supplies. We have videos and other resources we can guide you to.
How to Return an Item
- Contact our customer service team via the Help Tab in the main menu bar to start the process.
Thank you for choosing us for your creative journey. If you have any questions about our policy or products, please don’t hesitate to reach out. We’re here to support you every step of the way